ITOM

TABLE OF CONTENTS

1. Module 1: Overview
   1. Lab 1.1: Discovery and CMDB Tour

1. Module 2: MID Servers
   1. Lab 2.1: ITOM Guided Setup and MID Servers Installation
   2. Lab 2.2: Additional MID Servers Installations

1. Module 3: Running Discovery
   1. Lab 3.1: Running Discovery

1. Module 4: Credentials and Behaviors
   1. Lab 4.1: Windows Discovery
   2. Lab 4.2: Linux Discovery
   3. Lab 4.3: Behaviors
   4. Lab 4.4: Router Discovery

1. Module 5: Phrases, Probes, and Classifications
   1. Lab 5.1: Port Probes and IP Services
   2. Lab 5.2: Classifications and Trigger Probes
   3. Lab 5.3: CI Identification Troubleshooting

1. Module 6: Application Mapping
   1. Lab 6.1: Process Classification
   2. Lab 6.2: Process Classification and Identification
   3. Lab 6.3: Application to Application Mapping

1. Module 7: Asset, CI, and File-based Discovery
   1. Lab 7.1: Asset and CI Relationships

1. Module 8: Horizontal Discovery Patterns
   1. Lab 8.1: Extend Windows OS – Servers Pattern
   2. Lab 8.2: Extend Linux Server Pattern
   3. Lab 8.3: New SNMP Classifier and Discovery Pattern
   4. Lab 8.4: Remaining Firewall Requirements

1. Module 9: Application Discovery Patterns
   1. Lab 9.1: Application Discovery Pattern
   2. Lab 9.2: More Mongoose Requirements
   3. Lab 9.3: Troubleshooting the Pattern
   4. Lab 9.4: Pattern Challenge

1. Module 10: Configuration Management
   1. Lab 10.1: CMDB Health Properties
   2. Lab 10.2: CMDB Health Dashboard
   3. Lab 10.3: Hardware Configuration Management
   4. Lab 10.4: Application Configuration Management