ServiceNow Fundamentals

TABLE OF CONTENTS

1. Module 1: User Interface and Navigation
   1. Lab 1.1: Applications and Modules29
   2. Lab 1.2: Lists and Filters
   3. Lab 1.3: Form Configuration
   4. Lab 1.4: Branding the Instance

1. Module 2: Collaboration
   1. Lab 2.1: Task Management
   2. Lab 2.2: Notifications
   3. Lab 2.3: Reporting

1. Module 3: Database Administration
   1. Lab 3.1: Create an Extended Table
   2. Lab 3.2: Application and Access Controls
   3. Lab 3.3: Import Data from Excel
   4. Lab 3.4: Configuration Management Database (CMDB)

1. Module 4: Self-Service and Automation
   1. Lab 4.1: Knowledge Management
   2. Lab 4.2: Create a Catalog Item
   3. Lab 4.3: Create a Flow Designer Flow

1. Module 5: Introduction to Development
   1. Lab 5.1: Create a UI Policy and a Business Rule
   2. Lab 5.2: System Update Sets
   3. Lab 5.3: Update Source – Update Sets

1. Module 6: Capstone Project
   1. Lab 6.1: Capstone Project Challenge Format